Sessions

Are you able to facilitate conflict resolution as effectively as you would like? HR professionals are often forced to serve as referee, psychologist and parent to get everyone to “play well”; become a conflict resolution specialist by unlocking new strategies. These approaches help you better equip people at all levels of the organization to work through disagreements before they evolve into major conflicts. 

Learning Objectives:

• Create and foster an atmosphere that lessens the occurrence of conflicts, and within which conflicts can be proactively resolved when they arise. 
• Facilitate a professional, constructive confrontation that allows both parties to voice their opinions and hear the others’ perspectives.
• Separate facts from feelings and determine root causes, to eliminate actual problems and not just symptoms.
• Discover the importance of constructive phrasing to open lines of communication while working to reduce or resolve conflict.
• Clearly establish and proactively manage expectations to reduce the likelihood of conflicts arising when expectations are unmet.