Sessions

When clients face conflict, they hire attorneys. When employees experience conflict, they usually turn to their talent and HR teams for support. The result is that we often find ourselves bouncing between both sides to maintain diplomacy, which tends to make things worse despite our best efforts. Imagine if you felt confident enough to bring both parties together to resolve the conflict before things escalate  and cause a major rift in the organization? Our speakers will focus on sharing conflict resolution skills you can deploy when helping your employees navigate conflict to enhance, not destroy, their working relationships.

Learning Objectives:

• Learn how to guide individuals through conflict with the goal of developing and enhancing their working relationships.
• Learn how to remain neutral while demonstrating empathy and support.
• Learn how to devise innovative options and solutions that meet both parties’ needs.