Sessions

In 2019, SHRM embarked on a journey to deliver a more customer-centric, best-in-class service and support experience to members and customers.  Join Felix Massey, as he shares critical steps in implementing a combined workforce talent strategy; and the results of building a successful, award winning, Customer Experience (CX) operation for SHRM. Could the combined workforce talent solution be right for your organization? 

In-person session offerings are on a first-come, first-served basis.

To view all event accessibility & accommodations details visit here. 

If a speaker has provided session materials, please visit https://presentations.shrm.org