![]() |
Kathy Doan, SPHR
vice president, Community Banking HR Insights & Metrics
Wells Fargo Bank
Connect Online with this Speaker
|
KATHY DOAN, SPHR, Vice President, Community Banking HR Insights & Metrics, Wells Fargo Bank’s Community Banking Human Resources Group. As a Senior Analytics Consultant, she provides analytics and insights to link HR metrics with business performance. She consults with over 50 HR Business Partners on the areas of retention, customer and team member experience, manager effectiveness, employee engagement, talent management, diversity, and productivity using statistics-driven methods. An 11-year veteran with Wells Fargo, Doan has previously served as an HRIS Consultant for Wells Fargo’s Regional Banking Human Resources Group supporting the Recruitment Strategy team, where she consulted with 300+ recruiters on the candidate experience; new hire retention, productivity, and satisfaction; and recruiting effectiveness. She is a certified Project Management Professional, Senior Professional in Human Resources, Human Capital Strategist, and a Six Sigma Green Belt. She has a B.A. in Mathematics, a B.S. in Statistics, and an M.S. in Financial Engineering.
![]() |
Robert C. Ford
professor
University of Central Florida
Connect Online with this Speaker
|
Robert C. Ford (Ph.D.-Arizona State University) is Professor of Management at the University of Central Florida's College of Business Administration (CBA). He joined UCF in 1993 as Chair of the Department of Hospitality Management after serving on the faculty of the University of North Florida and the University of Alabama at Birmingham. He also served the College for five years as Associate Dean for Graduate and External Programs. As a productive scholar, Bob has authored or co-authored 150 articles, chapters, and presentations and ten books on organizational issues, human resources, and services management especially as they apply to health care and hospitality. His books include texts on Principles of Management, Organization Theory, Managing Quality Service in Hospitality, and Achieving Service Excellence as well as practitioner focused books, The Fun Minute Manager and HR at Your Service. Dr. Ford has also been an active professional serving the Academy of Management as its Director of Placement, Editor of the Academy of Management Executive, and Chair for both the Management History and the Management Education and Management Development Divisions. In addition, he has been the chair of the Accreditation Commission for Programs in Hospitality Administration, board member of Destination Management Accreditation Program, and President of the Southern Management Association. He is a Fellow of the Southern Management Association and the recipient of its Distinguished Service Award.
![]() |
Gary P. Latham
professor
Rotman School of Management, University of Toronto
Connect Online with this Speaker
|
Gary Latham teaches courses in Human Resource Management and Organizational Behaviour. His research includes employee motivation, performance appraisal and training. Latham currently has a Social Sciences and Humanities Research Council (SSHRC) grant to investigate the use of goal setting theory as a basis for enhancing transfer of training. Latham is also examining ways of increasing organizational justice and organizational citizenship in the workplace.