Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the several billion-dollar business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been published in 20 languages around the world. 

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Jenn has traveled around the world to speak on this equation and most importantly, share the practical ways of HOW this equation works. 

Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.

Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.
 

Jennifer E. Bracken, Director of Human Resources at Gaylord Opryland Resort & Attractions, is an accomplished HR professional with more than 20 years of hospitality experience within Marriott International. In her role, she is responsible for implementing innovative employee engagement and talent development strategies that enable her team to efficiently support five business units with 3,000 employees. She specializes in identifying high performing talent, cultivating comprehensive staff retention initiatives and streamlining HR support to increase operational efficiencies.

Prior to joining Gaylord Opryland, Jennifer served in a variety of HR leadership roles, including: Area Director of Human Resources Operations for Marriott International (Americas Eastern Region), Director of Human Resources at The Ritz-Carlton, New Orleans, New Orleans Marriott and Minneapolis Marriott City Center and Minneapolis Marriott Southwest. In 2017, Jennifer was recognized by Marriott International as a distinguished Human Resources Excellence Award winner for her leadership in reenergizing and driving Breakthrough Leadership Training at Gaylord Opryland.

Jennifer holds a Bachelor of Science degree from Northwest Missouri State University and a master’s degree in Human Resource Development from Villanova University. She is an active member on the Board of Directors for Junior Achievement of Middle Tennessee and the Middle Tennessee Workforce Development Board. She and her husband Matt, along with their daughters, Harleigh and Gracyn, live in Hendersonville, Tennessee.

Timothy Mutrie is Senior Vice President of Marketing/IT for ACI Specialty Benefits and leads ACI’s award-winning IT team in delivering next-generation engagement and benefits technology for customers worldwide. Mutrie, an award-winning, 20-year industry veteran, brings powerhouse engagement and digital strategies to the benefits world. Mutrie is highly experienced in creating benefit solution built for the new workforce and leads the marketing team in web development, SEO, SEM, social media, public relations, video production, PPC, and digital marketing strategies.

Laurent has been the company’s Human Resources leader since 2002, and expanded his role in 2009 when the Learning group began reporting to him. 

His role now reflects the close connection of learning, development, recruitment, rewards and other disciplines that contribute to Steelcase having the best talent possible to help us achieve our strategic business goals. He has been one of the primary architects of the company’s cultural transformation.

Laurent joined Steelcase in 1998. He has degrees in Human Resources and Law from the University of Paris and an MBA ESCP Business School in Paris.

Melanie Booher is passionate Culture Coach who utilizes her 20+ years of business experience to help organizations THRIVE.

- President of PEOPLEfirst Talent & Consulting Solutions

- Creator of the THRIVETM Model

- and a newly launched business tool which gamifies culture and drives results called: Cards for Culture©

MB demonstrates the importance of intentional Culture – and more importantly, how to Bring It To Life.

Conscious Culture (her best-selling Amazon book!) creates a pay-it-forward legacy – leaving the world a better place than we found it. One leader, one game plan, one great workplace at a time. Join the movement – because together we THRIVETM! 

Melanie resides in Cincinnati, OH with her husband and 3 children.