Virtual Pass

Mitch Albom is the author of numerous books of fiction and nonfiction, which have collectively sold more than forty million copies in forty-seven languages worldwide. He has written seven number-one New York Times bestsellers – including Tuesdays with Morrie, the bestselling memoir of all time, which topped the list for four straight years – award-winning TV films, stage plays, screenplays, a nationally syndicated newspaper column, and a musical. Through his work at the Detroit Free Press, he was inducted into both the National Sports Media Association and Michigan Sports halls of fame and is the recipient of the 2010 Red Smith Award for lifetime achievement. After bestselling memoir Finding Chika and “Human Touch,” the weekly serial written and published online in real-time to raise funds for pandemic relief, his latest work is a return to fiction with The Stranger in the Lifeboat (Harper, November 2021).  He founded and oversees SAY Detroit, a consortium of nine different charitable operations in his hometown, including a nonprofit dessert shop and food product line to fund programs for Detroit’s most underserved citizens. He also operates an orphanage in Port-Au-Prince, Haiti, which he visits monthly. He lives with his wife, Janine, in Michigan. Learn more at www.mitchalbom.com, www.saydetroit.org, and www.havefaithaiti.org. 

William Jefferson Clinton, the first Democratic president in six decades to be elected twice, led the U.S. to the longest economic expansion in American history, including the creation of more than 22 million jobs.

After leaving the White House, President Clinton established the William J. Clinton Foundation with the mission to improve global health, strengthen economies, promote healthier childhoods, and protect the environment by fostering partnerships among governments, businesses, nongovernmental organizations (NGOs), and private citizens to turn good intentions into measurable results. Throughout the Foundation’s history and growth, Secretary Clinton and Chelsea offered their voice, vision, and counsel. To recognize their past contributions and acknowledge their role in shaping the Foundation’s future, the Foundation was renamed the Bill, Hillary & Chelsea Clinton Foundation.

Today the Foundation has staff and volunteers around the world working to improve lives through several initiatives, including the Clinton Health Access Initiative, which is helping 5 million people living with HIV/AIDS access lifesaving drugs. The Clinton Climate Initiative, the Clinton Development Initiative, and the Clinton Giustra Enterprise Partnership are applying a business-oriented approach to fight climate change worldwide and to promote sustainable economic growth in Africa and Latin America. In the U.S., the Foundation is working to combat the alarming rise in childhood obesity and preventable disease through the Alliance for a Healthier Generation and the Clinton Health Matters Initiative. Established in 2005, the Clinton Global Initiative brings together global leaders to devise and implement innovative solutions to some of the world’s most pressing issues. So far, nearly 2,300 Clinton Global Initiative commitments have improved the lives of more than 400 million people in 180 nations.

In addition to his Foundation work, President Clinton has joined with former President George H.W. Bush three times – after the 2004 tsunami in South Asia, Hurricane Katrina in 2005, and Hurricane Ike in 2008, and with President George W. Bush in Haiti in the aftermath of the 2010 earthquake. Today the Clinton Foundation supports economic growth, job creation, and sustainability in Haiti.

President Clinton was born on August 19, 1946, in Hope, Arkansas. He and his wife Secretary Hillary Rodham Clinton have one daughter, Chelsea, and live in Chappaqua, New York.

Zig Serafin is the Chief Executive Officer of Qualtrics. Zig helped Qualtrics create and become the leader of the experience management category, with the launch of the Qualtrics Experience Management Platform,  changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. He has led the rapid growth of Qualtrics to over 16,750 customers, and he led the team that took Qualtrics public under the ticker symbol ‘XM’ with an IPO valuation of $15B. Previously, he was a leader in SAP’s 2019 acquisition of Qualtrics for $8B, at the time the largest private enterprise software acquisition ever. Zig sits on the board of Qualtrics and the board of Moody’s.

Zig joined Qualtrics as Chief Operating Officer in 2016 and was previously Corporate Vice President at Microsoft and led its multi-billion-dollar enterprise collaboration services business that became Microsoft Teams.

In his 17-year career at Microsoft, Zig served as Corporate Vice President of program management and design for Microsoft's services in anticipatory computing, speech/audio/vision processing, location/language understanding, and geospatial data, leading the teams that developed Microsoft's artificial intelligence platform.

Raymond Lee is the Founder and President of Careerminds, a global outplacement company based in Wilmington, Delaware. He has over 20 years of human resource, outplacement, and career consulting experience. Raymond pioneered the concept of virtual outplacement after experiencing years of traditional outplacement in a variety of HR roles. He has his bachelor’s in psychology and holds a Master’s Degree in Industrial/Organizational Psychology from Louisiana Tech University. He sits on the Careerminds Board of Director’s and is active in SHRM, HRPS and ATD. Raymond’s been featured on SiriusXM Business Radio, CareerTalk, and the Wall Street Journal and he’s recently published a book titled, Clocking Out: A Stress Free Guide to Career Transitions.

Jennifer Chang, SHRM-CP, brings a decade of human resources experience with her to the role of HR Knowledge Advisor. Jennifer has worked primarily in the government contracting industry in a variety of roles as an HR practitioner (generalist, specialist, and director). She holds a master's degree in Organizational Development and Strategic Human Resources from Johns Hopkins University. Jennifer particularly enjoys assisting SHRM members by being a sounding board and providing guidance and resources to help navigate complex employee relations issues.

Elissa Jessup, SHRM-SCP, has 8 years' human resources experience in the private sector, higher education, and government. Her areas of expertise include classification, compensation, talent management, benefits and employee relations. Elissa earned a Bachelor of Science degree in Communications, and a Master of Business Administration degree with an emphasis in Human Resources Management.  Outside of work, she enjoys date nights with her husband, traveling with family and friends, visiting wineries and scrapbooking.

Julie Schweber, SHRM-SCP, has over 18 years of strategic and tactical HR experience in for profit and nonprofit organizations including FedEx and IKON Office Solutions. Prior to joining SHRM, Julie was a senior HR consultant for more than six years and provided Fortune 500 HR expertise to small and midsize organizations. Julie earned her bachelor's degree in human resources with a business minor from Old Dominion University.  Julie enjoys spending time at the beach and hiking.

Kiki Orski, author of the newly released book “Smash the Silos: A surprisingly easy way to enhance collaboration, boost productivity and improve organizational results” is an experienced Performance Improvement Consultant with over 20 years of coaching and training leaders to achieve exceptional results.    Kiki coaches leaders on how to work more effectively and transform business practice with their leadership teams, employees and clients to improve productivity, engagement and ultimately profits.   Her company, Peak Performance Consulting is dedicated to helping organizations achieve exceptional performance at every level, starting at the top!