Workplace Application: The Exchange is a training that provides managers the skills to address conflict in the workplace.

Managers will hear how to decrease litigation by employees, reduce turnover and increase productivity. Managers will learn techniques to help improve employees general well-being and positive attitudes. The employees benefit through less stress in the workplace and the development of skills transferable outside of the workplace such as the home.

Recertification /Learning Objectives:

The impact of conflict in the workplace setting;
Tools managers have for dealing with conflicts - and choosing the most effective tool;
Techniques that help de-escalate volatile situations;
An overview of the Exchange process; and,
How to get employees involved in problem solving instead of complaining.

*Additional programs fees and advance registration are required.