Repeated from Tuesday at 4:00 p.m.

HR is required to add value to the organization’s overall objectives by ensuring that the department's goals align with the company's business strategy. In order for this to occur, you must understand the key metrics and how they impact the overall success of your organization. This session will guide you through the sometimes overwhelming world of business metrics and more importantly, how to make HR more competitive by connecting the dots between HR metrics and business strategy. This session will help you:

• Understand the three key metrics in business: profit and loss, balance sheet, and cash flow in addition to how they impact your organization as a whole.
• Identify specific measurements within the scope of sales metrics, marketing metrics, web metrics, and customer service metrics.
• Identify how HR can impact these metrics and how to frame HR's role by aligning business objectives to HR metrics.