There is no way to avoid challenging people and difficult conversations while still being effective and without becoming a diplomatic doormat. There is an alternate way of saying anything and making a significant impact, especially when what you really WANT to say might get you walked out of the door! This presentation will help you understand the root of specific emotions that arise during challenging conversations , will show you how to seamlessly transition from being frustrated to focused and how to be equipped with language to effectively navigate any difficult discussion.
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LaFern K. Batie
professional speaker/author, business strategist & executive coach
The Batie Group
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As a Business Strategist and Executive Coach, LaFern Batie leads The Batie Group, LLC, a business consulting and leadership development firm serving organizations around the globe. With extensive Fortune 500 corporate leadership experience and widely recognized expertise, she works with international organizations and leaders across diverse industries to maximize their collective and individual performance. Leaders value her high business acumen, ability to quickly connect with teams, thorough and efficient approach to identifying challenges and commitment to helping them achieve results that exceed their expectations.
Follow LaFern on Twitter @LaFernBatie.