This session will show how a global business process outsourcing company has leveraged its people and community strategies for its diversity and inclusion goals. Sitel's biggest business challenge is retention and recruitment of call center agents, and so it focuses on making its employees feel that they belong and on increasing its marketplace brand with marginalized groups. The company highlights its employment value proposition, employment brand and community strategies to increase retention and diversify its talent pipeline. In this session, you will learn:
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Elsa Zambrano
chief HR officer
Sitel
Connect Online with this Speaker
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As Chief Human Resources Officer (CHRO) for Sitel, Elsa heads the global team of 500 HR professionals supporting our employee base of 70,000. She leads our global HR efforts, including hiring great people both in a timely manner and aligned to client needs, engaging and retaining those great people, rewarding them for maximizing their contribution and growing their capabilities.
Elsa’s career includes over 20 years of HR experience spanning several functions, including: compensation, benefits, talent acquisition, university relations and learning & development, and being an effective business partner with a variety of business leaders.
Prior to joining Sitel, Elsa worked at Dell, Inc., a multi-national solutions and hardware provider as Executive Director for several of the Sales organizations. In these roles, she worked closely with the organization GMs to drive people strategies that enable business results.
Elsa also completed a two-year expatriate assignment in Latin America where she led efforts to harmonize policies and processes across the region while addressing complex union environments, multi-country legal considerations and optimizing the leadership structure to support growth in the emerging markets.
Elsa is multi-lingual and speaks fluent English and Spanish, as well as conversational Portuguese. Prior to Dell, Elsa held various HR leadership positions during her extensive career at Applied Materials. Elsa leads Sitel’s global HR efforts and the management of the transformation of our HR function to be more scalable and responsive to our business needs.