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SHRM 2017 Annual Conference & Exposition
You will learn how to prevent, minimize and resolve conflict, be more collaborative and less reactive, and achieve successful outcomes and relationships.
PowerPoints/Handouts Available

Everyone approaches conflict differently but usually in the way that makes them feel most comfortable. As a professional who deals with difficult situations each and every day, you're expected to assess each conflict on an individual basis while resisting the innate urge to drift into your personal comfort zone. This session will help you:

  • Understand common causes of workplace conflict, how to prevent it from arising, and apply recognized resolution methods-leading to faster and more effective outcomes.  
  • Gain clarity, achieve buy-in, and make decisions in a way that cultivate support when faced with opposing opinions.  
  • Decrease defensiveness by preventing and/or better controlling negative emotional reactions from occurring.   
  • Enhance productivity and morale by fostering an environment that encourages differing points of view and enhanced personal accountability. 
  • Resolve conflicts more collaboratively and effectively, allowing for healthier, stronger and deeper relationships-with individuals both within and outside the organization.
 
Date(s) & Time(s): 
Wednesday, June 21, 2017 - 10:00am to 11:15am
Presenter: 
Tracy Stock, CSP
Founder and Owner
Achieve Positive Outcomes, LLC
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Tracy Stock is one of the most in-demand and top-rated female speakers in North America today because of her ability to inspire behavior change and achieve positive outcomes. As a workplace culture expert, an engaging Certified Speaking Professional®, highly skilled live and virtual training expert and a best-selling author with five published titles, her 25 years of experience include clients such as the U.S. Army, Motorola, True Value, US Bank and Subway, to name a few. As a speaker of choice, Tracy is committed to helping energize workplace culture, enhance employee engagement and empower high performance. 

 

 

SESSIONS:
Location: 
La Nouvelle Ballroom C
Amount of Credit: 
1.25
Credit Type: 
•SHRM PDCs
Session Type: 
Mega Session
Competency: 
Relationship Management
Consultation
Communication
Intended Audience: 
Mid-Level
View other sessions related to this topic: 
Professional Development

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