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Home > I Think I Know What I Think You Said: How to Avoid Misunderstandings and Get Your Message Across

SHRM 2017 Annual Conference & Exposition
You will learn how to increase understanding and reduce conflict by using the preferred language patterns of each person with whom you communicate.
PowerPoints/Handouts Available

You will discover your natural representational system (how you absorb and retain information), how memories are formed, and how to use this insight to communicate with people individually and in groups in powerful ways that will make sure that messages are understood and remembered. Learn how to instantly adapt the words you are using to speak in the personal mental and emotional language that is easiest and most natural for each person you meet. By the end of this session you will be able to:

  • Get better results from every interaction by instantly identifying and adapting to the natural representational system of each person.
  • Create support for your ideas and programs by delivering powerful presentations that will speak directly to each person in the audience.
  • Build rapport by using words that deliver your message in a way that lets the listener know that you understand them.
  • Smooth and improve business and personal relationships by using the word patterns preferred by your listener.
  • Understand your own natural representational system and use it to your advantage.
 
Date(s) & Time(s): 
Monday, June 19, 2017 - 4:00pm to 5:15pm
Presenter: 
Paul Endress
founder and CEO
Maximum Advantage
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Paul Endress is an ex-computer programmer and software company founder who is recognized as a true expert in the science and strategy of effective workplace communication.
 
An inspiring speaker, his step by step strategies and frameworks are based upon a decade of research and have helped tens of thousands HR professionals, individuals, and business executives overcome challenges and become better communicators.
 
Paul is the author of Communication Styles 2.0 and he has been quoted in The Wall Street Journal, New York Times, USA Today, and dozens of other leading business publications.
 
SESSIONS:
Location: 
393-396
Amount of Credit: 
1.25
Credit Type: 
•SHRM PDCs
Session Type: 
Mega Session
Competency: 
Relationship Management
Communication
Intended Audience: 
Mid-Level
View other sessions related to this topic: 
Professional Development

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