A study by the American Management Association found that 20 percent of our time and energy is spent dealing with conflict. As the workforce becomes more diverse, employees represent more cultures and therefore use varying cultural styles of communication as well as different styles to address conflict. Conflict is understandable and even expected, but if it’s unresolved, it affects recruitment, retention and customer relations. Based on Mitch Hammer’s proven framework, this session will explore the cultural differences in daily communication as well as the four basic cultural conflict styles. In addition, you will identify your own cultural communication preferences and learn how to interact with people who use other conflict styles. With a rigorously tested assessment tool, this surprisingly simple framework opens up a rich ground for frank discussion around many of the miscommunications that lead to conflict in the workplace. You will:
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Sara Taylor
President and Founder
deepSEE Consulting
Connect Online with this Speaker
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Sara Taylor, President and Founder of deepSEE Consulting, has 35 years of extensive experience, nationally recognized as in the practice of Diversity, Equity and Inclusion serving local, national and global clients. While her areas of specialty are in both Diversity and Leadership Development, Sara has become a thought leader particularly in the field of Cultural Competence. Her bestselling book, Filter Shift: How Effective People SEE the World, is used by numerous individuals and organizations to increase success and create greater effectiveness. Sara holds a Master's degree in Diversity and Organizational Development and, prior to founding deepSEE, held positions such as Chief Diversity Officer and Leadership and Diversity Specialist.