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2017 SHRM Leadership Development Forum
You will learn how to resolve workplace conflict effectively and how to move forward in a positive and unified direction.
PowerPoints/Handouts Available

Repeated Wednesday at 12:45 p.m.

This session will explain the difference between criticism and constructive feedback and will illustrate how conflict can be both positive and damaging to an organization. Strategies for reducing conflict and mediating workplace confrontations through the use of emotional intelligence will be discussed. You will leave with practical tips to help you and your team manage conflict more effectively. This session will help you:

  • Think differently about conflict by embracing “constructive conflict.”
  • Learn how to understand the emotions which arise during a conflict—and how this is essential for responding skillfully.
  • Learn what tools to use to mediate a discussion between others in order to have a positive outcome.
  • Improve your ability to communicate effectively during a conflict.
 
Date(s) & Time(s): 
Tuesday, October 3, 2017 - 10:15am to 11:45am
Presenter: 
Stacy Kesten
leadership consultant
Integrated Leadership
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Stacy Kesten is a Leadership Consultant for Integrated Leadership Systems (ILS) in Los Angeles, California where she provides coaching, consulting and leadership development training to various types of organizations. She has helped numerous leaders and executives to be more effective through training in self-awareness and communication. After receiving her certification in mindfulness facilitation through UCLA’s Mindful Awareness Research Center, Stacy was invited to become a teacher for UCLA. She has since taught mindfulness practices to thousands of students in the Los Angeles area through speaking engagements, classes, workshops and retreats. She specializes mindful communication as well as other “outside the box” versions of mindfulness such as mindful creativity and mindful improvisation. Stacy also has a B.A. in psychology and communications and she lives with her husband Brian and two cats in Los Angeles. In her free time she loves to paint, write, travel, meditate, hike, and generally be in nature as much as possible. 

SESSIONS:
Location: 
Location: Trailblazers Ballroom DE
Amount of Credit: 
1.50
Credit Type: 
•SHRM PDCs
Session Type: 
Concurrent Session
Competency: 
Leadership & Navigation

Source URL: https://sessions-cron.shrm.org/conference/2017-shrm-leadership-development-forum/session/art-managing-workplace-conflict