*This program requires preregistration. Additional fees apply.

Program Overview

Acquire the necessary confidence to facilitate a conflict discussion. Learn how to assess and manage workplace conflict while fostering an environment conductive to effective discussions. Measure your own perceptions of conflict, and learn how to identify sources of conflict and recognize early warning signs of destructive conflict in order to develop positive alternatives.

Program Objectives

This program is designed to provide you with the knowledge and skills necessary to:

• Assess your individual methods of managing conflict.
• Identify the various styles with which others handle conflict.
• Identify the sources and warning signs of potential conflict.
• Execute methods for successful conflict resolution, coach others to manage conflicts effectively, and facilitate conflict discussions.
• Create a culture of effective conflict management by understanding the nature and causes of workplace conflict.