Many managers would say that incivility is wrong, but not all recognize that it has tangible costs. Performance and team spirit can deteriorate, and creativity will suffer simply by witnessing incivility. The Architect of the Capitol (AOC) began a civility initiative with the aim of engaging employees in emphasizing positive and respectful behavior in the workplace. The message was that together, employees and management could unite to enhance respect, empathy and consideration throughout the agency. As part of the initiative, AOC instituted 10 Principles of Civility to serve as reminders of actions everyone could take each day to positively impact the work environment. The principles range from Acknowledging Others to Speaking Kindly to Taking Responsibility. This highly successful initiative has resonated within the agency, in addition to externally, with other organizations interested in creating their own civility effort. This session will discuss:
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Liz A. Buday
director, Diversity, Inclusion and Dispute Resolution Office
Architect of the Capitol
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Liz A. Buday is the director of Diversity, Inclusion and Dispute Resolution for the Architect of the Capitol (AOC), which is the builder and steward of the landmark buildings and grounds of Capitol Hill.
Liz works with AOC leaders and employees to further the agency’s efforts in building and sustaining an inclusive workplace based on respect and civility. She provides direction on conflict resolution, EEO issues, work/life programs, sexual harassment prevention, and all D&I initiatives. Liz has introduced a host of innovative strategies that expand the D&I portfolio to include employee engagement, corporate culture, leadership development, broader training, and organizational assessments. Liz is also a certified Executive Coach (ICF-ACC) and serves as an internal leadership coach.
With over 25 years of D&I, Human Resources and Organizational Development experience, Liz was previously the director of civil rights for the Corporation for National and Community Service (CNCS), chief executive officer for a private civil rights and human resources consulting firm, and she began her career with the Department of Veterans Affairs.
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Lenora Billings-Harris
diversity strategist
Excel Development Systems, Inc.
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A diversity strategist and author. With more than twenty five years of experience in the public and private sectors, she has developed a unique way of presenting sensitive topics in a fun, thought-provoking and non-judgmental way. Her interactive style and immediately applicable "how tos" have inspired clients to invite her back again and again. She designs and delivers presentations that help facilitate diversity initiatives for Fortune 500 companies, professional associations, government agencies and educational institutions.