Dealing with Difficult People: Handling Big Egos or Difficult Conversations
Dealing with difficult people is an unavoidable part of doing business, so it’s important to learn how to do so skillfully. When people don’t feel skilled at handling difficult conversations, they either avoid having those conversations (which really need to be had) or handle them poorly. This presentation gives you a solid framework and tools, developed within the Harvard Negotiation Project, to optimally handle difficult conversations. You will feel both more confident and more skilled in handling these crucial conversations.
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Olivia Fox Cabane
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Olivia Fox Cabane has lectured at Stanford, Yale, Harvard, MIT, the Marine Corps War College and the United Nations. As keynote speaker and executive coach to the leadership of Fortune 500 companies, she helps people become more
persuasive, influential, and inspiring. From a base of thorough behavioral science, Cabane extracts the most practical tools for business, applying the latest in global behavioral science to everyday leadership needs to improve her clients'
productivity, effectiveness and efficiency.
In addition to being a columnist for Forbes and The Huffington Post, Cabane is often featured in media such as The New York Times, Bloomberg or BusinessWeek. She has been profiled in The Wall Street Journal as well as NPR’s
Marketplace show. Her course at Berkeley’s Business School was so popular that university staff had to guard the entrance to ensure that only the students admitted to that course gained entrance. Cabane previously served as director
of Innovative Leadership for Stanford's StartX program. Her first book, The Charisma Myth, published by Penguin/Random House, went into second printing before it even launched.
Cabane has both French and American nationalities and is fluent in 4 languages; her books have been translated into 17 languages and she was the youngest person ever to have been appointed Foreign Trade Advisor to the French
Government. Her upcoming book on the mental side of innovation is representative of her ability to take the complexities of psychological factors and transform them into immediately applicable leadership tools for individuals.