Conflict is everywhere, takes many forms, and is unavoidable. Many of us are not as good as we'd like to be at effectively resolving conflict, but we just have to figure out how to use the different navigation tools at our disposal. This highly interactive workshop addresses the full range of conflicts, from the critical to the chronic, and what to do about each. (For instance, how to redirect an agitated employee or manager from a situation, de-escalate their anger, and help them get into a dialogue about solving the problem.) You’ll learn to identify the conditions that create conflict, the specific causes that trigger it, and the techniques to resolve it—to reach understanding, even if agreement isn't possible. Includes small group exercises for you to demonstrate what you’ve learned.

Learning Objectives:

• Techniques to redirect and de-escalate conflict wherever it occurs.
• Quick techniques to help improve the emotional intelligence of employees and managers.
• Evaluating the causes for conflict and what can be done about them.
• Creating solutions for conflict.