Contrary to popular belief, you CAN fire a volunteer who is underperforming – or simply not a good fit for their role!  Determine how to effectively set expectations for volunteer leaders; hold them accountable; and manage them up - or manage them out.  Learn conflict management skills and questioning techniques to take with you. Hear from fellow volunteer leaders who have successfully navigated through challenging situations by leading their chapter or state council through the change needed to ensure future success.