Recall when a co-worker was angry, your supervisor was frustrated or a friend was sad. The ability to understand, interpret and respond to others’ emotions has a crucial impact on professional and personal success. Discover how greater understanding and better management of our own emotions can influence the emotions of others—as well as increase self-confidence, significantly enhance performance levels, build stronger and more collaborative relationships, and achieve higher levels of personal and organizational success.

Learning Objectives:

• Discover four core abilities that determine one's level of emotional intelligence and its impact on performance in the workplace.
• Realize how your emotions and actions affect the people around you, and how you are viewed when they get the best of you.
• Better control the emotions that have a negative impact on decision-making abilities and behavior.
• Learn and apply key skills to develop your emotional intelligence and enhance your abilities.