The creator of Zappos culture book will share the story of how the company became the thriving example of culture as a brand, with happiness as its business model—a $1 billion-dollar-a-year sensation built on “wow” customer service and a values-based company culture. Personal life lessons and discoveries, tips and techniques, and actionable takeaways about values and culture combine to present a model that can be applied to your organization immediately. Learn how prioritizing happiness at work and in life can create change in the world.
Learning Objectives:
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Jenn Lim
Creator of the Zappos Culture Book and Co-Founder of Delivering Happiness
Delivering Happiness
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Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.
Jenn has been a consultant with Zappos from its start-up days in 2003 to the several billion-dollar business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.
In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been published in 20 languages around the world.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).
Jenn has traveled around the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.
Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.
Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.