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Home > Need Great Talent? Your Talent Acquisition Strategy May Be Criminal
2019 Annual Conference & Exposition
This session will explore the untapped and skilled candidate pool that has been locked out of employment consideration and is available and ready to bring their talent and skills to work.
 

Both human resources and business leaders alike will walk away from the session with an enlightened perspective on an additional candidate pool found via Getting Talent Back to Work, and will have a call to action, imperative for talent acquisition in response to the talent and skills gap facing employers.
   

Learning Objectives: 

  • Understand the Getting Talent Back to Work Initiative, the 700,000+ untapped labor pool, and a Talent Acquisition solution 
  • Find the courage to face and overcome the #1 roadblock to an untapped candidate pool option
  • Learn how to remove the roadblocks to the Getting Talent Back to Work Talent Acquisition solution that will positively impact the business
  • Learn how to redesign and strengthen the organization’s Talent Acquisition strategy to achieve business leader buy in and successful results
  • Develop a call to action of the informed HR professional and business leader
  • Know what success looks like for the 2nd chance hire
 
Date(s) & Time(s): 
Monday, June 24, 2019 - 10:45am to 11:45am
Presenter: 
Felix Massey
Senior Director, Customer Experience
SHRM
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With more than two decades of Human Resources corporate leadership, Felix Massey, SHRM-SCP, has provided innovative “people solutions” and HR best practices for small to mid-size organizations in industries to include: consumer services, aviation, retail, entertainment, and distribution for Blockbuster Entertainment, Paramount Parks, G2 Secure Staff, LLC and HomeTeam Pest Defense.  Felix studied Business Management at University of Louisiana; received Management Leadership certification from Center for Creative Leadership.  Felix joined SHRM as a corporate employee in 2018 as Director, Field Services (SE Region) and in 2019 became Sr. Director of Customer Experience. 

At SHRM, Felix oversees and leads a virtual and outsourced customer experience operation which supports and propels SHRM’s customer centricity and growth strategies. Creating and sustaining a world-class omni-channel platform, accomplished via the efforts of a diverse team of virtual agents residing in 16 countries.  The Customer Experience team is charged with providing swift resolution to customer/member inquiries, and driving revenue growth through new customer acquisition, retention, and higher engagement. 

Felix lives in Arlington, TX with his wife, Cecelia and son, Bryce. You can contact Felix at felix.massey@shrm.org; LinkedIn: linkedin.com/in/felixmassey; Twitter: @SHRMFelix.

SESSIONS:
Location: 
LVCC N101-103
Session Type: 
Concurrent Session
Competency: 
Consultation
Critical Evaluation
HR Expertise
Intended Audience: 
Mid-Level
View other sessions related to this topic: 
Talent
Source URL: https://sessions-cron.shrm.org/conference/2019-annual-conference-exposition/session/need-great-talent-your-talent-acquisition