As the trend of employees leaving organizations grows in 2021, business leaders need to reflect and determine ways to retain talent and promote a sense of community. Workhuman data shows that there is a direct correlation with high employee retention and gratitude or recognition – employees who give and receive recognition are 2.6x less likely to leave. CAA is using Applause, its peer-to-peer recognition program to promote a sense of belonging and reduce turnover. Thank You to Our Sponsor: Workhuman |
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Mara Notafonzo, CPP, CPM
Vice President, Total Rewards
CAA Club Group
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Mara Notarfonzo is the Vice President, Total Rewards at CAA Club Group. In this role, she oversees the design, development, and delivery of programs to enhance the employee experience. Her deep understanding of how HR practices support business outcomes results in effective and sustainable programs that support the overall well-being of employees and drive business results.
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Dana Soubra, BSc, CIP
Vice President, Claims & Distribution
CAA Club Group
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Dana Soubra, BSc, CIP, is the Vice President of P&C (Property and Casualty) Sales and Service as well as Insurance Claims at CAA Club Group. Within her role as vice president, Dana also leads Travel Insurance Claims at Orion Travel Insurance Company. Through her open and collaborative approach and guided by her knowledge and expertise, Dana has led her reporting areas in achieving growth and success. Additionally, with her training and Green Belt certification, the business has benefited from gained efficiencies. All the while maintaining a keen focus on associate engagement and delivering on CAA’s promise of exceptional customer experience.
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David Stott
Senior Strategic Advisor, Solutions Consulting
Workhuman
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