In this interactive session, Peggy will provide effective tools, techniques and exercises that will demystify and shed light on the rather elusive quality of "empathy"- what it is, how it works, and how you can strengthen your empathy muscle. And most importantly, participants will have a chance to experience giving and receiving empathy, so they will feel more confident, skilled and at ease when using this powerful communication and connection tool.

Learning Objectives:

• Listen with a whole-hearted presence so others feel heard, seen & acknowledged.
• Consider what it's like to walk in another's shoes.
• Understand other's perspectives and feelings. 
• Use that understanding to guide their actions so their relationships grow with ease. 
• Connect authentically with others so they become a more effective and sought-after leader- who can skillfully work through difficulties.