Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

Repeated from Monday at 12:30pm.

Businesses struggle with communication on a good day so having unnecessary or unresolved conflict added in will only cause deeper structural and organizational flow issues. And while conflict management is a useful skill to exercise, the lack of understanding of forgiveness as a piece of that plan will lead to more repeated situations with those same involved individuals.

Learning Objectives:

• To be able to identify the mired and conflicted communication snags in conflict management within an organization.
• To be able to define what forgiveness (in a business context) is and isn't.
• To be able to practice functional forgiveness as a methodology in conflict resolution and in sustained, healthy internal communication.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.