Seating Instructions: Seating is first-come, first-served. Reserved seating options are available for accessibility and accommodations. For detailed accessibility information, visit INFO > FAQs in the app.

There's a reason that 70% of organizational transformation efforts fail. It's the simple fact that you can't change behaviors without changing mindsets first.   The root cause of most organizational problems is that people naturally focus inward, prioritizing their own needs, challenges, and objectives without an awareness of the impact on others. Organizations can only resolve internal problems and achieve breakthrough results by maximizing the extent to which their employees work to shift their mindset and begin to consider the impact of their actions on others.

Learning Objectives:

• Understand the difference between an inward mindset and an outward mindset.
• Explore the major problem underlying most change initiatives and the drivers of resistance.
• Learn a simple but powerful influence model by first considering the objectives and challenges of those you're trying to influence.

Direct Link to Session Materials: If the speaker provides session materials, you can access them via the app, web format or at https://presentations.shrm.org/.

Live Streaming and Recording: Unless marked 'in person only,' all sessions are live-streamed on the app or web format and available for replay 30 days after the event.

Acknowledgment of Technical Issues: While rare, technical issues may occur during sessions. We appreciate your patience as we quickly address them.

Accessibility & Accommodations Information: For detailed accessibility & accommodations information, visit INFO > FAQs in the app.