Track: Strategic Management
Parkland Health and Hospital System knew they had to reduce legal interventions, employee turnover and EEOC claims. So they instituted a program to evolve HR professionals into business partners and train leaders to engage their teams, manage employee relations issues and improve patient satisfaction. This session will share how Parkland improved the credibility of HR by developing leaders organization-wide, measuring initiatives and aligning with business units to keep employee relations issues from escalating to legal issues while helping you think proactively.
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Candy Knowles, SPHR, FACHE
SVP/chief human resource officer
Parkland Health & Hospital System
Connect Online with this Speaker
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Candy Knowles, a veteran health system human resources executive, is senior vice president for human resources and chief human resources officer for the University of Maryland Medical Center and its parent organization, the 12-hospital University of Maryland Medical System. In this newly-created position, she has oversight of all human resources functions throughout the system and serves as part of the senior leadership team.
Before joining the University of Maryland Medical Center/System, Knowles was the chief human resources officer at Parkland Health and Hospital in Dallas. Prior to her role at Parkland, she served in senior human resources positions at Parkview Health in Fort Wayne, IN, Phoebe Putney Health System in Georgia, and Battle Creek Health System in Michigan.
Candy is certified by the Society of Human Resources Management and is a fellow of the American College of Healthcare Executives.