Based on an unforgettable story about a young man with Down Syndrome who changed the culture of a store by being creative and giving the customers more than they expect, this program presents 10 simple truths of service that will help you become more customer-focused. This session will explore powerful ways you can inspire, coach, and motivate employees to give their very best to their jobs, thus creating both loyal customers and loyal employees. With her unique combination of content and heart, Glanz will share research, stories, models, and action ideas based on these 10 simple truths to help leaders encourage each person that he/she can make a difference every single day!
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Barbara Glanz, CSP, CPAE
President
Barbara Glanz Communications, Inc.
Connect Online with this Speaker
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A member of the prestigious Speaker Hall of Fame, Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service. Using her Master’s degree in Adult Learning, she has spoken on all 7 continents and in all 50 states. She has authored fourteen best-selling business books, including “The Simple Truths of Service Inspired by Johnny the Bagger®”, co-authored with Ken Blanchard, “The Simple Truths of Appreciation,” CARE Packages for the Workplace – Dozens of Little Things You Can Do to Regenerate Spirit at Work,” and “180 Ways to Spread Contagious Enthusiasm™.” She lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.” She has been a popular speaker at the national SHRM conferences since 1997. You can reach her at www.barbaraglanz.com.