Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work.

This session will help you:

• Identify the difference between passive, aggressive and assertive communication.

• Discover techniques for defusing difficult situations, both professionally and personally.

• Identify various types of communication techniques and the appropriate situations in which to use them.