Looking at how an organization makes decisions and handles disagreement can tell you a lot about how inclusive it is or is not. Conflict done well is a key ingredient for robust decision making and problem solving, and is integral to leveraging the diversity of an organization or a team. Understand the dynamics of groupthink and the danger it can represent to an organization, discuss how increasing diversity in a group or process raises the potential for tension and conflict, examine ways that respectful disagreement improves problem solving and decision making, and learn best practices for helping your organization architect a more impactful group process.