In this nationally renowned program, the essential skills necessary to conduct an internal investigation into claims of employee misconduct, including charges of harassment, discrimination, retaliation, and violation of violence prevention policies will be explored. Using interactive case studies, we proceed step-by-step through the fact-finding process, practicing questioning and credibility assessment techniques. Preparation of unassailable documentation of process and conclusions, with model forms provided, will be included throughout the program. This workshop will help you:

• Learn effective questioning techniques and investigation process considerations. 
• Understand how to deal with the reluctant claimant, the angry respondent, and the non-cooperative witness.
• Develop confidence in the proper use of credibility assessment tools, including witness demeanor and bias, and the integration of corroborating and circumstantial evidence into your conclusions.
• Preparation of bullet-proof documentation of your process and findings-of-fact.