The candidate experience can be measured by a single question: “Would you refer…?” just as the customer experience is measured by a similar “Net Promoter Score”. This session digs deeper and explores the recruiting data from hundreds of corporations large and small who have looked into the mirror and invited tens of thousands of their candidates to share their experience. This will session will show you:
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Gerry Crispin, SPHR
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CareerXroads
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Gerry Crispin, SPHR is a former practitioner, Co-author of eight books and over 100 articles, and a Life-long student of Staffing. Gerry facilitates the CareerXroads Colloquium – a series of intense, small-group meetings for staffing leaders from some of the world’s largest firms to share staffing best practices.
A long time SHRM volunteer, Gerry currently leads a national standards task force of more than 100 volunteers working to establish standards for recruiting that meet American National Standards Institute (ANSI).
One indicator that Gerry still sees himself as a student and keeps his perspective fresh is his travels around the world to watch, interview and observe recruiters, job seekers and employers. He has been to more than 20 countries in the last decade including China, Japan, Australia, Russia and India.
Follow Gerry on Twitter @GerryCrispin.