At UPMC, we believe employees who are treated with dignity and respect know what it takes to treat customers, patients, and their families with dignity and respect. The Dignity & Respect Campaign started as an internal change management initiative to promote inclusion in the workplace and cultural competency in patient care, but has become a national movement to help employees effectively collaborate within diverse organizations, unify communities, and promote anti-bullying in schools. This session will provide an overview of the Campaign, as well as provide steps you can take to begin your own Dignity & Respect Journey. You will learn how:
• UPMC integrated dignity, respect and culture competency into day-to-day business practices
• UPMC leaders have engaged and created accountability in their respective business units
• Employee engagement has been positively impacted, gaining commitment from employees at all levels of the organization
You can utilize this initiative to augment, reignite, and start a Dignity & Respect Initiative in your organization.
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Candi Castleberry-Singleton
chief inclusion and diversity officer
University of Pittsburgh Medical Center (UPMC)
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Candi Castleberry-Singleton is the chief inclusion and diversity officer at UPMC, a $10 billion, 20-hospital global health system and health plan. She is responsible for developing UPMC’s inclusion strategy, including its Dignity & Respect Campaign and Cultural Competency Initiative, as well as for overseeing progress toward system-wide goals involving 55,000 employees. In 2008, she launched the UPMC Center for Inclusion.
An experienced strategist, Castleberry-Singleton created The Integrated Inclusion Model, a systems integration model that helps companies transition from compliance-driven processes led by human resources, to integrated activities that shift the responsibility for achieving an inclusive culture to every employee. The model is featured in Crossing the Divide: Intergroup Leadership in a World of Difference (Harvard Business School Press, August 2009). Her inclusion initiatives have been implemented at Motorola, where she was vice president of global inclusion and diversity, and at Sun Microsystems, where she led the Global Inclusion Center of Expertise.
Recently, Castleberry-Singleton was named a 2010 Top Woman of Substance in Healthcare by Heart & Soul Magazine, one of the 25 Influential Black Women by The Network Journal, Top 100 African Americans in Corporate America by Savoy Magazine and a Woman of Humility by Point Park University in Pittsburgh. In 2009, Castleberry-Singleton was named one of the 50 Women of Excellence by The New Pittsburgh Courier and recognized by Diversity MBA Magazine as a Top 50 under 50 Executive Leader.
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Jamie L. Scarano
director, Integrated Inclusion & Internal Operations
University of Pittsburgh Medical Center (UPMC)
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Jamie Scarano is the Director of Integrated Inclusion and Internal Operations for the Center for Inclusion at UPMC, an $8 billion, 20-hospital global health system and health plan based in Pittsburgh, PA. With a 50,000 employee base, she is responsible for ensuring that inclusion is integrated into the day-to-day business practices and overall strategic initiatives. She has met with key stakeholders to strategize on how inclusion can transition from being a bolt-on approach and rather, built-in to their strategies. Jamie has the opportunity to promote a culture of inclusion through UPMC’s Dignity & Respect Campaign, a workplace and community initiative designed to promote inclusive behaviors. Jamie has presented the concept to employee groups of 10 to 100 through system-wide road shows and focus groups. The center also launched a bi-annual culture survey in 2010 that will help drive year over year improvement in areas such as employee engagement and retention.
Prior to this role, she was the Director of Human Resources for the UPMC Cancer Centers where she provided both strategic and day-to-day management of overall HR functions to ensure business objectives and goals were met. Jamie was instrumental in creating initiatives such as the 52 for You Calendar that was instituted system-wide and ensured managers were utilizing day to day retention tools in their practices. She has partnered with other leaders in the organization to share her expertise around organizational development opportunities such as DISC and Strengths Finders. Jamie was chosen as a member of the first Leadership Development Intensive (LDI) Program that focuses on continuing education for high-potential leaders of the organization. She spent 12 years in human resources at Apria Healthcare, a billion dollar, nationwide homecare company prior to joining UPMC.
Jamie holds a Master’s Degree in Human Resources Management and Industrial Relations from Saint Francis University in Loretto, PA, and a Bachelor’s Degree in Consumer Marketing from Robert Morris University, Pittsburgh, PA. Her community involvement and professional affiliations include serving as a board member for Goodwill Industries of Southwestern Pennsylvania; on advisory boards for PA Women Work, Robert Morris University, and PA Diversity Council - Pittsburgh. She also is a member of the Society for Human Resource Management (SHRM).