In this interactive and engaging session, Carleen will take you on a journey of self-discovery, starting with an exercise that will enable you to uncover and address your own hidden biases and prejudices. On the backdrop of brain science research (how we think, act, and change behavior) you’ll learn the strategies Humana employed to challenge their own leadership in shifting their paradigms in thinking, making decisions, and changing the organizational culture. Participants will not only walk away with tips on how to address their own hidden biases, but they will obtain useful tools and practices on how to encourage accountability conversations with senior leadership, how to measure and drive inclusion as a business strategy, and how to ensure sustainable cultural change.

Humana Inc., a leading health care solutions provider, understands the intrinsic value of incorporating inclusion and diversity into its corporate practices. Headquartered in Louisville, KY, the organization works diligently to ensure that everyone at the company feels included and can bring their entire self to work. It is also important that the associate population is reflective of the communities that we serve. To inform this process, the HR team has closely studied the concept of implicit bias and other decision science to create strategies to better transform the company.