Concurrent Session

Deborah Rinner Godwin is Vice President for Tero International. Deborah joined the Tero Team in 2002 and brought expertise on business etiquette and cultural communication issues that arise daily in business situations pertinent to presenting a positive image in our changing times. In addition to a masters in effective teaching from Drake University, Deborah is certified as a Corporate Etiquette and International Protocol consultant from the Protocol School of Washington, D.C. Deborah's role at Tero has evolved to include serving as a lead trainer in presentation skills, negotiation skills, leadership development, corporate etiquette, cross cultural communication and executive presence as well as customizing curriculum for clients from various industry groups. Deborah also serves as an executive coach to many of Tero's clients, and is an experienced keynoter.

Dr. Hogan is a scholar-practitioner, strategic adviser, consultant and an executive leadership coach. He is a champion of and an internationally recognized subject matter expert on diversity, equity, inclusion, and civil discourse. He is an enabler of executive leadership and organizational excellence. His distinction is the ability to promote transformational leadership development by creating incidents of cognitive dissonance and opportunities for self-reflection, self-discovery and self-awareness by using the arts as an agent-of-change.

Dr. Hogan is a Professor of Practice in Human Resource Management at the Pennsylvania State University, School of Labor and Employment Relations. He teaches undergraduate and graduate courses in-residence and on-line. His signature class is Ethics in the Workplace. Dr. Hogan’s action research interests include Global Leadership Development, Global Diversity and Inclusion, Business Ethics, Corporate Social Responsibility, Sustainability, and the convergence of Artificial Intelligence, Machine Learning and human beings in the workplace. He is the founder of the School’s Academy of Human Capital Development and served as Director from 2011 - 2018.

Currently, Dr. Hogan serves as a Scholar-in-Residence at the Center for the Performing Arts at Penn State, College of Arts and Architecture and serves as a member of the Community Advisory Council. In March 2019, he was selected to serve as a scholar for the Penn State Student Engagement Faculty Academy for Academic Years 2019 – 2021.

Howard Ross is lifelong social justice advocate, and is considered one of the world’s seminal thought leaders on identifying and addressing unconscious bias.  Howard has delivered programs in 47 states and over 40 other countries to audiences including Fortune 500 companies, colleges and universities, and major institutions within healthcare, government, and non-profit sectors. He authored the Washington Post best seller, Everyday Bias:  Identifying and Navigating Unconscious Judgments in Our Daily Lives, ReInventing Diversity: Transforming Organizational Community to Strengthen People, Purpose and Performance. His latest  book, Our Search for Belonging: How the Need for Connection Is Tearing Our Culture Apart, published by Berrett-Koehler in 2018, received the Nautilus Gold Medal for Social Change and Social Justice. His next book, Building Belonging: 9 Pathways to Creating Inclusive and Joyful Organizational Communities, will be published in 2020.

Mary-Claire Burick is a dynamic and strategic leader whose focus is on improving communications, building engagement and leading change. She develops realistic strategies, ties individual and group actions to business outcomes and ensures that employees have the skills, resources and training to achieve their goals. 

Mary-Claire is the President of the Rosslyn Business Improvement District, an organization that works with businesses, residents and county government to ensure that Rosslyn flourishes as one of the world’s most successful urban centers. Previously, Mary-Claire was President of MC Strategy, a consulting firm helping leaders build healthy and effective organizations.  Prior, she was Vice President of Operations for Allbritton Communications, managing ABC-7, NewsChannel 8 and POLITICO.  Earlier in her career, she helped launch the Fox NewsChannel, where she served as Operations Manager. 

She was named Washington Business Journal’s Women Who Mean Business and has a certificate in Organizational Consulting and Change Leadership from Georgetown University and a BA in Communications from University of Delaware.

Follow Mary-Claire on Twitter @MaryClaireBuric.

Rebecca Shambaugh is an internationally recognized leadership expert, author, and keynote speaker. Rebecca is President of SHAMBAUGH, a global leadership development organization and Founder of Women In Leadership and Learning (WILL), one of the first executive leadership development programs in the country, dedicated to the research, advancement, and retention of women leaders and executives. Rebecca has coached and advised over a hundred leaders and executives and has enhanced their overall level of excellence in such areas as communications, strategic thinking, gender intelligence, visionary leadership, employee engagement, executive presence, and culture transformation. Prior to starting her own company, she worked for such premier organizations as General Motors, Fairchild Industries, and Amax Inc. as a senior executive in the leadership and human resources arena.

A powerful storyteller with a powerful story to tell, Dr. Steve L. Robbins has an uncanny ability to inspire people even in the midst of disrupting and challenging the way they think about the world. Born in Vietnam, Dr. Robbins immigrated with his mother to the United States where they faced many challenges during a time when there was much anti-war and anti-Vietnamese sentiment.

Working through and rising out of the challenges of poverty, discrimination and the tough streets of Los Angeles, Dr. Robbins now brings insightful perspectives on issues of inclusion & innovation, leadership, and the power of caring.  Drawing upon a compelling life journey, his talks and workshops are filled with intriguing stories, laugh-out-loud humor and a keen understanding of human behavior.

Dr. Robbins uniquely knows how to simultaneously challenge and motivate people with a dynamic use of storytelling, humor and extensive knowledge of pertinent issues and concepts. The inclusive power of his message are why organizations like Coca-Cola, Disney, Ford Motor Company, Walmart, Lululemon, Pixar, NASA, The NBA,  Michelin, Bank of America, Mercedes-Benz,  and numerous others call on Dr. Robbins to inspire, educate and prepare their people for the exciting challenges of dynamic and diverse environments.

A thought leader and innovator, Dr. Robbins' unique, science-based approach to inclusion and diversity has captured wide acclaim from numerous audiences and organizations across the the world. His approach does NOT blame or point fingers. It uses neuroscience and the science of human behavior to encourage individuals and organizations to be more open-minded, mindful and intentional about inclusion and valuing people for their unique gifts, abilities and experiences.

Dr. Robbins earned an undergraduate degree in Communication from Calvin College, and his masters and doctorate in Communication Science from Michigan State University.  His background in communication, social-psychology and cognitive neuroscience drives his work with individuals and organizations – the core of the work is about understanding human behavior and leveraging human differences in an ever-changing, fast-paced 21st world.

Sheila E. Murphy is Principal of Executive Advisement, LLC, an Arizona-based consulting firm specializing in providing a wide-array of diagnostic, strategic communication and developmental performance management services that are custom designed to meet the unique needs of progressive organizations seeking to become the “best in class” and/or ensure their sustainable competitive relevancy in their respective sector/industry.

Dr. Murphy brings extensive experience in private and public business sectors and a wealth of consulting and educational depth in designing solutions for optimizing organizational performance. In partnership with Arizona State University’s Ramsey Executive Education Program, Dr. Murphy developed and continues to instruct the first, and to-date only, exclusively online Certified Public Manager (CPM) program in the United States. The program consists of 24 separate weeks of instruction, and is recognized by 28 States as the signature certification of public sector leaders. Dr. Murphy has also authored numerous studies and published articles in the areas of organizational capacity, organizational performance diagnostics and problem-solving, system-based program implementation, collaboration, and financial integration. Her signature capability in diagnosing executive communication development and her unique personal engagement with professionals at all levels has guided hundreds of individual and organizational clients. Dr. Murphy’s areas of primary expertise and interest include Executive Advisement™, Strategic Communication, Organizational Leadership, Performance Analysis, and Succession Planning.

Mary Martinéz is the diversity and inclusion (D&I) practice leader for APTMetrics, Inc. As an experienced D&I practitioner, she provides guidance and support for organizations that are committed to maximizing the bottom-line benefits of D&I through assessment, engagement, and measurement. She has more than 20 years of experience as a consultant and as an HR leader in organizations representing multiple industries and in the nonprofit sector where she has implemented a wide range of diversity and talent initiatives. Her capabilities include designing and implementing strategies and processes, creating and delivering training, and implementing organization development interventions. Most recently, Mary led the global diversity consulting practice for Mercer/ORC Networks (formerly part of ORC Worldwide -- where she began her career, and to which she returned in 2008). Immediately prior to this, she was responsible for global performance management and professional development at Alcatel-Lucent where she was instrumental in integrating the merged company’s talent processes.

Ramona manages the employment section in Human Resources at Amica Mutual Insurance Company in Lincoln, R.I., which focuses on diversity, engagement and employment issues. She works with Amica managers across the country to improve the company’s diversity and engagement footprints, and to ultimately support the corporate mission, which is to create peace of mind and build enduring relationships.

Ramona, who has more than 15 years of HR experience, holds a bachelor’s degree from Georgetown University. She also has earned the insurance industry’s Chartered Property Casualty Underwriter (CPCU) professional designation and the Professional in Human Resources (PHR) certification.  Additionally, Ramona is a mentor for the Year Up program and holds a board position for Diversity and Inclusion Professionals in Providence, R.I.

With over thirty-five years experience in retail management and human resources, Sherry Hollock is currently the Senior Vice President, NYC Headquarters HR and Enterprise Talent and Organization Development at Macy’s Inc.  Sherry maintains offices in both Macy's, Inc., corporate offices in NYC and Cincinnati, Ohio.  Macy’s is one of the nation's premier retailers, with fiscal 2012 sales of $27.7 billion. The company operates more than 840 department stores in 45 states, the District of Columbia, Guam, and Puerto Rico under the names of Macy's and Bloomingdale's.   

Sherry holds a B.S. in Individual and Family Studies from The Pennsylvania State University.  She joined Federated Department Stores in 1986 as the Divisional Vice President, Training and Development for the Lazarus division, after spending over 13 years in stores, merchandising, and human resources at John Wanamaker in Philadelphia.  In 1987, she accepted additional responsibilities for executive recruitment and placement, succession-planning, and other organization development functions.  Assigned to enterprise-wide talent and organization development in 1995, Sherry is responsible for organization development, executive and career development, succession planning, college relations, employment, and executive recruitment and staffing for Macy’s, Inc.  Sherry and her team created the Federated Leadership Institute in 1998, which currently serves as the corporate university for the top 2000 executives in the corporation. In 2010, Sherry accepted additional responsibilities as the Human Resources lead for the merchandising, merchandise planning, marketing and macys.com organizations. 

Sherry has spoken at many conferences in the Human Resource arena including American Society of Training and Development, Training, and the National Retail Federation.  She has written numerous articles in human resource and retail industry publications, including STORES, Training and Development, Training, and HR Magazine.