Sessions

How many times has it happened? We promote to management high-performing employees because they are really good at their jobs. Upon promotion, we send them off and hope that they actually have the ability to lead. MISTAKE! We cannot assume that our managers, new or experienced, have the tools necessary to lead and manage those who report to them. These skills are not inherent in everyone and managers frequently must be taught how to manage! This fast-paced, business-focused and practical workshop will take you through the education managers need. This interactive session will provide you, step-by-step, with the key topics managers need to learn most. Even more, we will give you the actual material and presentations so that you, as HR, can bring this knowledge back to your organization. We will focus on the hiring and interview process, performance management (including documenting discipline and performance appraisals), dealing with employees not meeting business needs, the importance of empathy and of managers humanizing themselves so as to keep employees engaged and motivated, reporting responsibilities when complaints are brought or medical conditions disclosed, and more!

Learning Objectives:

• Identify the subject matter on which managers must be educated.
• Provide training techniques so that HR can meaningfully and practically bring back to their managers the tools they need effectively to lead.
• Evaluate how managers can keep their employees motivated and engaged through “soft skills” and effective performance management.
• Analyze the skills managers need with respect to hiring and interviewing and reporting complaints brought forward to them.