Sessions

REPEATED from Monday, 7:30am - 8:30am

The global pandemic has made it very clear that frontline employees are critical for an enterprise's success, brand perception, and employee retention. Across almost every industry and sector, frontline workers are more often than other employees to engage with customers. As more organizations and HR professionals continue to invest heavily in inclusion strategies, frontline workers continue to be left out of these strategic efforts. It is critical during this pivotal workforce movement of attracting, engaging, and retaining talent that frontline employees be part of every organization's strategy.

So how do we create a balance that integrates and embraces the frontline worker in this new era of work? Join Erika Sandoval as she discusses the unique challenges, perspectives, and strategies of bringing frontline employees to the forefront of work across the entire organization.

Learning Objectives:

• Explore challenges and future implications of frontline workers.
• Learn strategies that help attract, support, and enhance frontline employee engagement.
• Uncover key inclusive practices that connect and include the frontline experience.

In-person session offerings are on a first-come, first-served basis.