Sessions

Not only do problem employees perform poorly, they make it tough for everyone else to do their jobs, too. The infection can spread quickly and those who discharge the poisonous toxin are masquerading as managers, supervisors and co-workers. The venom they eject produces by-products of bad attitudes, including resistance to change and personality conflicts. They cost plenty in terms of productivity and morale and make life tough for everyone. They delight in getting your goat! You'll learn why people have bad attitudes and explore ways to head off conflict and confront people about their bad attitudes. Armed with information you gain from this session, you'll be on your way to finding win-win solutions that will have you and your colleagues working effectively-together. This session is guaranteed to make you laugh a lot, learn a lot, and leave outfitted with the means necessary to Hide Your Goat™.

Learning Objectives:

• How to resist the urge to reciprocate and participate.
• How to address the negativity directly.
• How to provide positive reinforcement.
• How to educate not criticize.
• How to create an open-door policy.

In-person session offerings are on a first-come, first-served basis.