Sessions
Mega Session
Crisis Containment: What to Say and How to Say It
Convention Center 147
Tuesday 06/21/2016 02:15 PM - 03:30 PM
1.25 SHRM PDCs, 1.25 HR Credit
| Competencies: Relationship Management, Communication
| Intended Audience: Senior-Level
Workplace Application:
You will learn crisis management strategies to create a culture of candid dialogue and accountability and in turn achieve bottom-line results.
One of the greatest barriers to successful crisis management is the inability to effectively communicate in high-stakes situations. This session will show you how to:
- Identify the crucial moments that have the potential to change the trajectory of a crisis of a crisis-moments when what we say and how we say it can mean the difference between success and failure.
- Create alignment and agreement in high-stakes, stressful situations.
- Apply strategies to hold effective crucial conversations when the stakes are high, emotions run strong, and opinions differ.
