Sessions

Eighty-three percent of conflicts arise not because technical skills were lacking but because interpersonal/people skills were lacking. Today's professionals do not lack the desire to be more effective when communicating with others; they lack the skills. These skills are often acquired through mistakes, lost opportunities, and efforts to repair professional rapport or important relationships. This workshop will identify the key areas where miscommunication occurs between generations due to misunderstandings and different expectations. Whether you communicate with current clients, team members or prospective customers, you will receive effective solutions to ensure that you maximize revenue by amplifying your communication rapport to bridge the gap between the generations. You will learn how to:

• Avoid six common mistakes when trying to get information to resolve communication problems.
• Correct others with professionalism and respect using a three-step approach addressing accountability.
• Find alternatives to the words and phrases that can damage relationships and customer interactions.
• Understand the true significance of nonverbal communication via body language