Sessions

This session will show how a global business process outsourcing company has leveraged its people and community strategies for its diversity and inclusion goals. Sitel's biggest business challenge is retention and recruitment of call center agents, and so it focuses on making its employees feel that they belong and on increasing its marketplace brand with marginalized groups. The company highlights its employment value proposition, employment brand and community strategies to increase retention and diversify its talent pipeline. In this session, you will learn:

• How to take diversity and inclusion into account when planning and implementing your people strategies, including your employee value proposition and employment brand.
• How to develop and implement a leadership model that includes global mindset as a key success factor.
• Best practices for fostering and influencing a global inclusive organizational culture.