Sessions

The phone rings and before you finish saying “hello” an accounting manager says he “wants to file a complaint of harassment against the Director of Accounting.” Where to begin? When a complaint is made it’s imperative that HR respond in a timely and thorough manner. A sound investigation can frequently reduce liability and the quality of your investigation is critical. During this intensive workshop, you’ll learn from a seasoned attorney investigator the key elements of an investigation, tips for asking questions and eliciting information from witnesses, dealing with hostile and other witnesses, and making important credibility determinations.

In this session, you will learn how to:

• Ask effective questioning and summarization techniques
• Makee credibility determinations
• Research sound findings