Sessions
Preconference Workshop
Session #705: Balance Your Conflict: Choose to Respond Effectively During Difficult Conversations
S103BC
Saturday 06/15/2013 01:00 PM - 05:00 PM
4.00 HR Credit
| Competencies: Communication, Relationship Management
| Intended Audience: All Levels
Workplace Application:
You will learn step-by-step methods of what to say and do when dealing with difficult interactions.
Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work. Set healthy boundaries with others and ultimately find your 'ConversationPeace.' This session will help you identify the difference between passive, aggressive and assertive communication. Understand how to apply assertive language in their everyday communication to effectively ask for what they want and need. Learn to be direct and constructive without violating another's rights.
