Mark is an acclaimed consultant – having worked with dozens of Fortune 500 companies in six of the seven continents of the world over the past two decades. As an author and highly demanded speaker, Mark has an innovative, results-focused passion for helping people make a difference.

Mark first joined the Walt Disney World Resort® in 1978, working in a wide variety of leadership roles. After more than ten years, Mark left to establish The Consultant Network, eventually leading over 60 business consultants. 

In 1992, during his doctoral studies, Mark was recruited to lead the consulting team at the Federal Aviation Administration’s national training headquarters. Mark played a key role in the Department of Transportation’s organizational redesign – spearheading initiatives such as executive development, assessment and design, change dynamics, self-managed/directed work teams, and train-the-trainer programs.

Mark returned to the Walt Disney World Resort® in 1996 to help lead the transformation of the Disney Institute Business Programs. While in this role, Mark was in charge of Leadership, Creativity & Innovation, and Quality Service initiatives. He also served externally as the senior project manager for numerous highly successful large-scale organizational initiatives for leading domestic and international corporations – many of which are showcased in the Disney-published book Be Our Guest: Perfecting the Art of Customer Service. In recognition of his contribution to the Disney organization, Mark was nominated for the prestigious “Partner’s in Excellence” award – Disney’s highest regarded corporate award.

Currently, as Chief Operating Officer of World Class Benchmarking, Mark leads a network of experts from the world’s most renowned companies in implementing organizational transformation. 

Mark’s best-selling book, Lead With Your Customer: Transform Culture and Brand into World-Class Excellence showcases what world-class organizations do to attain and sustain extraordinary results. He is also one of the contributing authors in the renowned ASTD Leadership Handbook – showcasing thought leadership from “a who’s who of leadership experts”.

For nearly thirty years Jeff has focused on knowledge and performance management initiatives for the private, public and non-profit sectors. Those private sector activities have ranged from providing leadership development for top executives at GE to transforming to improving performance for over 125,000 employees of Starwood Hotels & Resorts. Clients have included Shell, Federal Express, Office Depot, MetLife, Boeing, and Volkswagen of North America. Learning and development solutions have ranged from strategic leadership to performance management; from communications & customer service to employee engagement.

In the public sector, Jeff has been focused on creating learning solutions for federal, state and local entities. This included a multi-year focus in increasing management, communications and IT capacity for Federal Student Aid in The U.S. Department of Education. Likewise, he designed strategic initiatives and facilitated change management programming for state groups such as the Iowa State Department of Administrative Services. He spent several years providing leadership-wide development and transformation support for the New York City Department of Finance, improving tax compliance and attitudes toward government. Jeff has provided programming on performance management, leadership and communications for a host of public sector organizations as diverse as U.S. Fish & Wildlife, U.S. Postal Service, U.S. Air Force, Manitoba Provincial Government, and the City of Miami-Dade. Through the U.S. Office of Personnel Management, he offers the most comprehensive customer service programming provided to federal workers. His multi-year work with the Microsoft-headquartered community of Sammamish, Washington, has led the town to being named the Friendliest Town in America by Forbes. Additionally, Jeff is CEO for World Class Benchmarking, where he provides strategic thought leadership in building customer-centric and high-performance organizations. He has co-authored Lead With Your Customer, Transform Culture and Brand into World-Class Excellence.

Many of Jeff’s earlier consultant activities were associated with The Disney Institute, a best-practices institution modeled on America’s first corporate university.  While there, Jeff was responsible for providing custom management programming to corporations wanting to benchmark Disney’s best practices. Those models, concepts, and examples were later introduced to corporate America in Be Our Guest, a popular benchmarking title published by The Disney Institute, with a forward by former Disney CEO, Michael Eisner. He has also authored, The Wonderful World of Customer Service at Disney, and Disney’s Hollywood Studios: From Show Biz to Your Biz.

Keith Ferrazzi is the founder and CEO of Ferrazzi Greenlight. He provides market leaders with strategic consulting and training services to increase company sales and enhance team performance.

Ferrazzi and his associates are the world’s leading experts in the relational and collaborative sciences. Their research has proven the singular predictive importance of relationships to business success (sales, team performance, and individual career advancement). Their applied work with thousands of the most respected organizations has established clear methodologies for accelerating such relationship development.

Ferrazzi Greenlight strategically leverages the insight of its executive team, whose careers span the highest echelons of corporate America, along with principles from Ferrazzi’s best-selling book, Never Eat Alone, which was recognized as one of the best business books of 2005, 2006, and 2007. His recent book, Who’s Got Your Back, guides readers to develop an intimate inner circle, a handful of people who they trust completely to hold them accountable to ever higher levels of achievement.

Ferrazzi created The Relationship Masters Academy, an online learning academy for "people skills" that delivers an exclusive program aimed at salespeople and business professionals.

Ferrazzi is a frequent contributor to CNN and CNBC. He has authored numerous articles for leading business and consumer publications, including Forbes, Inc., The Wall Street Journal, Harvard Business Review, and Reader’s Digest.

Ferrazzi was previously Chief Marketing Officer and Head of Sales at Starwood Hotels, where he oversaw marketing activities for global brands including Sheraton, Westin, The Luxury Collection, St. Regis, and W Hotels. Ferrazzi also served as Chief Marketing Officer for Deloitte Consulting, a leading global management consulting firm, where he developed and managed the industry’s first globally integrated marketing organization.

Ferrazzi’s foundation, Big Task Weekend, is an impactful, invitation-only event that brings together a diverse group of visionary leaders from top organizations to facilitate partnerships to solve the world’s biggest challenges.

Mark Boxer advises employers on all aspects of employee benefit matters.

He designs and drafts qualified retirement plans and welfare plans and advises clients on their fiduciary duties under Title I of ERISA and on the design and funding of executive deferred compensation arrangements.

His experience extends to the benefit issues in mergers and acquisitions, plan self-audits and error correction, including comprehensive compliance audit services, and advice and assistance in correcting errors under the Internal Revenue Service's Employee Plans Compliance Resolution Program, the Department of Labor's Delinquent Filer Voluntary Correction Program and similar programs.