Clare Novak is an international leadership consultant, speaker and author.

Ms. Novak has over 15 years’ experience developing passionate and effective leadership. Focusing leaders on vision, developing positive and respectful relationships and executing on the vision produce bottom line business results. Ms. Novak has worked extensively in Egypt, Kuwait, Ukraine and Canada and for global US – based companies with culturally diverse employees.

Ann Rhoades is a dynamic and visionary Human Resources Executive with over 25 years experience in a variety of service-based industries. She held the position of vice president of the People Department for Southwest Airlines and executive vice president of Team Services for Promus Hotel Corporation and most recently, the executive vice president of People for JetBlue Airways where she currently remains as a Board Member as well as President of People Ink, her Human Resources consulting company.

Rhoades has a respected reputation in the industry for her creative approach to creating cultures around fun and for blending cultures in merger situations. During her tenure with Doubletree Hotels, later Promus Hotel Corporation, she built a service culture focused on delivering outstanding service to Guests. During the time Rhoades headed the People Department at Southwest Airlines, she solidified Southwest’s reputation of retaining and hiring the best people in the airline business despite Southwest’s rapid growth during that time. Most recently, Rhoades took responsibility for the creation of JetBlue Airways Corporation’s People Team in New York.

In her role as head of Human Resources, Rhoades has been a key member of the executive team, and is extremely successful in her role as internal counsel to executives in every discipline in the organization.

Rhoades is a popular speaker on the subject of customer service and how to build a strong service culture. She has great passion for certain industries such as healthcare where she is making a great contribution to revitalizing the workforce and culture of our nation’s hospitals. She serves on patient safety and quality task forces with the Texas Medical Institute of Technology involved in setting metrics used in pay-for-performance programs across the country such as the Leapfrog Group. She is co-founder and CEO of CareLeaders Corporation a company dedicated to help US hospitals attain a new level of performance. Her community involvement includes the University of New Mexico-Robert O Anderson School of Business National Advisory Board and former Board of Director, Albuquerque Community Foundation. Rhoades currently serves on JetBlue Airways Corporation, P.F. Chang’s China Bistro, Accion New Mexico, HireVue, Inc., and executive council, Brigham & Women’s Hospital Harvard Medical School Boards and as chairwoman for Safer New Mexico Now. Rhoades has an MBA in Management from the University of New Mexico.

Shane A. Yount is a nationally recognized thought leader, author, and President of Competitive Solutions, Inc. (CSI), an international Business Transformation consulting firm that pioneered the acclaimed organizational development system known as Process Based Leadership® - A business transformation methodology designed to create a sustainable culture of clarity, connectivity, and consistency through the use of Non-Negotiable Business Processes. Since 1991 he has led the offices of CSI in becoming one of the nation’s most recognized Business Transformation consulting firms,  personally working with such organizations as Michelin, Genentech, Pfizer, Lockheed Martin, the Department of Defense, and many others.

Mindy Chapman is President of Mindy Chapman & Associates LLC and the founder of the acclaimed “Workplace Training that Clicks & Sticks™.” She has been hailed by the nation’s top professional associations including the SHRM, the American Bar Association, and the Ethics & Compliance Officers Association as a top ten national speaker and authority on civil rights compliance training and employment law issues. Federal and state compliance agencies, including the U.S. EEOC and the Department of Justice, have recognized and approved Ms. Chapman’s compliance training because of its unique ability to take complex legal and business concepts and distill them into practical business tools. This memorable approach helps organizations to avoid liability, minimize risk and create a culture of respect and retention of talent.

Mindy is in constant demand for on-site employment law training and risk management. She is also a co-author of one of the best-selling books published by the American Bar Association titled, Case Dismissed: Taking Your Harassment Prevention Training to Trial. Ms. Chapman also writes one of the top-rated national employment law blogs for The National Institute of Business Management called, “Case-in-Point” where she reports on critical cases and the practical lessons that will “click and stick” with us so we don’t end up in court to personally learn the lessons first hand. Mindy is a graduate from Northwestern University School of Law where she was a published member of the Journal of International Law and Business and earned the Lowden-Wigmore Prize for legal scholarship.
 

Follow Mindy on Twitter @mindychapman.

Stephen Paskoff is president and CEO of ELI®, which helps organizations activate and align their values with core organizational behaviors to build respectful, welcoming and inclusive cultures, maximize results and reduce legal and operational risks.

Paskoff has been named the highest-ranking speaker at SHRM’s national conference. The EEOC recognized ELI’s impact and quoted Paskoff in its Harassment Study. He is a nationally recognized speaker, commentator and author on workplace issues.

Before founding ELI® in 1986, Paskoff was an EEOC trial attorney and partner in a management law firm. He authored Teaching Big Shots to Behave and Civility Rules!

A member of the prestigious Speaker Hall of Fame, Barbara Glanz, CSP, CPAE, works with organizations that want to improve morale, retention, and service.  Using her Master’s degree in Adult Learning, she has spoken on all 7 continents and in all 50 states.  She has authored fourteen best-selling business books, including “The Simple Truths of Service Inspired by Johnny the Bagger®”, co-authored with Ken Blanchard, “The Simple Truths of Appreciation,” CARE Packages for the Workplace – Dozens of Little Things You Can Do to Regenerate Spirit at Work,” and “180 Ways to Spread Contagious Enthusiasm™.” She lives and breathes her personal motto, “Spreading Contagious Enthusiasm™.”  She has been a popular speaker at the national SHRM conferences since 1997.  You can reach her at www.barbaraglanz.com.

 

As the founder and President of Strativity Group, Lior Arussy has had the privilege of assisting organizations in their customer centric transformation. He is the author of five books on customer experience, employee engagement and experience innovation. He has published over 100 articles including for the Harvard Business Review. He has won several awards for his thought leadership.

Ms. Walters has more than 30 years’ combined experience in management, HR administration, employment law practice, and teaching.

She has presented at conferences across the country, been engaged as an expert witness, and testified before U.S. Congressional and state legislative committees on employment issues.

Her book, “From Hello to Goodbye: Proactive Tips for Maintaining Positive Employee Relations” is in its 2nd edition and was one of the SHRMStore’s “Great 8” best-sellers for eight consecutive years.

Today, Ms. Walters works as an independent consultant doing business as FiveL Company, “Helping Leaders Limit their Liability by Learning the Law.”SM

 

 

Hunter Lott is an HR problem solver. He has delivered over 4000 “on stage” events, over 17,000 presentation hours and reviewed over 1200 employee handbooks. Hunter won accolades as a senior course leader for the American Management Association. Hunter is an award winning speaker with Vistage and has earned Speaker of the Year, Impact Speaker of the Year and Top Performer Vistage honors.

Hunter attended Tulane University in New Orleans, graduated from Iowa State and has a Master’s Degree in Employment Law from NSU Shepard Broad College of Law.