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Erica started her career designing and facilitating training for social impact organizations. She quickly realized her calling: arming organizations with the capability needed to evolve. Since joining SHRM four years ago, Erica has held three roles. She began her career at SHRM in Research, then moved onto the founding SHRMLabs team. SHRMLabs explores the intersection of work and technology. Now, Erica oversees the enterprise client experience as the Manager of Solution Architecture.

Erica holds a master’s degree in industrial/Organizational Psychology, with a focus in instructional systems design. She earned her SHRM-SCP and consistently speaks on behalf of SHRM on workplace tech, the future of work, DEIB, and upskilling. Outside of work, you can find Erica tending to her indoor and outdoor garden, and giving her cat, Suki, more attention than she wants.    

George Rivera III serves as the Senior Vice President of Enterprise Solutions at the Society for Human Resource Management.  He is responsible for broadening the awareness of SHRM's mission to enhance workforce development by building and strengthening partnerships with some of the largest enterprise organizations across the globe.  In addition to helping bring to market the top ideas and innovations through outreach, representing all things workplace, workers, and work.     

George is a proven business development thought leader who places a deep emphasis on people, with more than 15 years of experience building and scaling highly productive, results-driven sales organizations.  Prior to joining SHRM George spent over a decade honing his expertise in HCM cloud technology, retirement, insurance, and other employee benefits, as well as HR services and PEO offerings as he led sales efforts of Paychex Inc., a top HR consulting organization.  In addition to business-growth responsibilities, George also led critical cross-functional company initiatives throughout much of the organization including Learning and Development, Marketing and Lead Generation, Finance, and Talent Acquisition, but the most rewarding experience, by far, was his service on the board for the annual United Way Campaign.  

George Rivera III recognizes that strong leaders build strong businesses and strong businesses build strong communities. George is firm believer in focusing on strategic growth for all partners.

When not at work, Rivera serves as Vice President for SHARE International a Non-Profit that aims to support the indigenous peoples of the Amazon in Peru. 

Since August 2022, Mrs. Tiana Carter has been with USAA serving as the AVP, Human Resources Strategy and Planning, DEI (talent) and the HR chief of staff office. She is a visionary and execution architect who moves the business and people forward with innovative solutions and measurable results. Tiana has over a decade of experience leading workforce, culture and diversity strategies across global brands.  

Reporting directly to the Chief Human Resources Officer, Mrs. Carter serves as Chief of Staff, using over a decade of human resources and client services experience to drive a high- performing team through a culture of connectivity, innovation and collaboration. Tactically, she oversees board operations, change management, HR's budget and business operations.  

Prior to USAA, Mrs. Carter worked at WM Inc. (NYSE: WM) serving as Senior Director of Culture and Social Impact (equivalent to Chief Diversity Officer). She designed and lead execution of WM's pioneering employee engagement, DEI and social impact strategies focused on making the company of nearly 50,000 employees an employer of choice and a great place to work. In 2021, Mrs. Carter was the recipient of the CEO's Circle of Excellence Award, granted to the highest performers across the company. 

Prior to WM, Tiana served as the Vice President of Innovation and Business Development at Skills for Chicagoland's Future's a social impact organization based in Chicago, Illinois. Her work focused on creating strategic diversity and workforce solutions for Fortune 500 and other major brands like Ulta Beauty, Anthem, Gap Inc., W.W. Grainger, CDW, Bank of America, J.P. Morgan Chase, United Airlines, Walgreens, and Exelon. She is a recognized thought leader and her work has been featured by local and nationally recognized newspapers (NBC, Chicago Business, The Chicago Tribune, and the Sun-Times to name a few) and has sat as an expert on numerous panels or has served as a keynote. 

Tiana resides in San Antonio, Texas, with her husband and two daughters. She holds a Master of Arts in Organizational Psychology and Counseling from the Adler University and a Bachelors in Psychology and Communications from Converse College. 

Michael Leach currently serves as Special Assistant to the President and was appointed the first-ever Chief Diversity & Inclusion Officer for the White House. Prior to his appointment, Leach served as the Chief People Officer and Head of Diversity & Inclusion on the Biden-Harris Campaign where he led the campaign’s strategic vision, planning, and implementation of HR, staff diversity & inclusion efforts, talent acquisition, and leadership development. Prior to joining the Campaign, Leach worked in Labor Relations and Labor Operations for the National Football League (NFL) Management Council, served in leadership on the NFL Diversity Council, Co-Chaired the NFL Black Engagement Network, and was the Administrative Lead for the NFL Bill Walsh Diversity Coaching Fellowship Program. Prior to his work at the NFL Headquarters, Leach served as the Assistant to Head Coach for the Chicago Bears. Before joining the Chicago Bears, Leach also worked in media relations for the Miami Dolphins. Originally from Chicago, IL, Leach is a graduate of the University of Illinois at Urbana-Champaign and St. Thomas University (Miami, FL) and was recently awarded an Honorary Doctorate Degree (Doctor of Humane Letters) during the summer of 2022.

Charles is the Manager of Exam Development and Accreditation at SHRM. He is an experienced exam development professional with over eight years in the testing industry developing moderate to high-stakes certification and licensure exams across a number of diverse industries. Inspired to develop valid, reliable, and fair exams, Charles enjoys working with his team of SHRM-certified HR professionals and SHRM’s global network of volunteer participants to create SHRM-CP and SHRM-SCP exam test questions. Charles obtained his Master of Science degree in Industrial-Organizational Psychology from the University of Baltimore in 2014 and currently resides in Harrisonburg, Virginia.