Diversity Leaders Exchange: Trust & Historical Trauma

2015 Diversity & Inclusion Conference & Exposition

This session will help you develop an understanding of how the cumulative emotional and psychological wounding across generations, emanating from massive group trauma, affects the actions of future generations.

In the U.S., many people trust health care professionals, such as doctors and nurses. However, certain groups have a mistrust of the health care system, as a result of events experienced by previous generations. Without understanding historical trauma, those in the health care profession see patients as being difficult or non-complaint. This session will focus on bringing an awareness of historical trauma and identifying ways to promote trust building. In this session, you will:

Develop an awareness about historical trauma and be introduced to examples.
Develop an understanding for how asking the appropriate questions can help to understand the cumulative emotional and psychological wounding experienced by individuals across generations can affect the current thinking and actions of the patients, clients, employees and customers - the people you serve.
Generate ideas for building trust.

Date(s) & Time(s):

Wednesday, October 28, 2015 - 9:30am to 10:45am

Presenter:

James E. Page

vice president, Diversity & Inclusion

Johns Hopkins Medicine

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James E. Page Jr. currently serves as Vice President and Chief Diversity Officer for Johns HopkinsMedicine. In this role, he is responsible for diversity based initiatives for the medical center, the medical school and the greater hospital network. Prior to this role, James served for four years as the Assistant Vice President and Chief Diversity Officer at Cincinnati Children's Hospital Medical Center, one of the nation's top pediatric medical centers. In this role he was responsible for helping to shape a culture focused on delivering extraordinary culturally and linguistically competent care to patients from over 85 countries.

Prior to this role, James was responsible for directing nationwide diversity across DaVita, Inc., a 35,000-employee, 1500-location healthcare organization specializing in dialysis treatments.

At Lancaster General Health, James served as Vice President of Diversity, Inclusion and Linguistics. For this system of three hospitals and several outpatient facilities in Lancaster, PA, James helped improve delivery of culturally competent care for patients in a largely Spanish-speaking community that also featured considerable religious diversity.

James spent over 10 years with Dell Inc. as a leader in its Global Diversity, Global Ethics, Compliance and Privacy organizations. In this role he reported to the late Thurmond Woodard, a pioneer in the area of global diversity and ethics.James serves on the Corporate Advisory Committee for the Congressional Black Caucus Foundation in Washington, DC and on the Disparities in Healthcare subcommittee. A featured contributor in Public Speaking in the Age of Diversity (Prentice Hall), he also directed an initiative which garnered Dell a Top Innovator in Global Diversity Award and lead Lancaster General to receive national recognition for its unique and effective cultural competence implementations.

He holds a Master's degree in Business Administration from The University of Texas at Austin and earned a Bachelor of Science Degree in Computer Technology from Purdue University.

SESSIONS:

Moderator:

Lenora Billings-Harris

diversity strategist

Excel Development Systems, Inc.

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A diversity strategist and author. With more than twenty five years of experience in the public and private sectors, she has developed a unique way of presenting sensitive topics in a fun, thought-provoking and non-judgmental way. Her interactive style and immediately applicable "how tos" have inspired clients to invite her back again and again. She designs and delivers presentations that help facilitate diversity initiatives for Fortune 500 companies, professional associations, government agencies and educational institutions.

SESSIONS:

Location:

Suffolk

Amount of Credit:

1.25

Credit Type:

•SHRM PDCs

•HR Credit

Competency:

Global & Cultural Effectiveness

Intended Audience:

Senior-Level