Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work. Set healthy boundaries with others and ultimately find your “ConversationPeace.” This workshop will help you:

• Identify the difference between passive, aggressive and assertive communication.
• Understand how to apply assertive language in your everyday communication to effectively ask for what you want and need.
• Learn to be direct and constructive without violating another's rights.