Sessions
Preconference Workshop
#709 | Balance Your Conflict: Choose to Respond Effectively During Difficult Conversations
Additional Fee & Registration Required
Saturday 06/17/2017 01:00 PM - 05:00 PM
4.00 SHRM PDCs
| Competencies: Relationship Management, Communication
| Intended Audience: All Levels
Workplace Application:
This workshop will provide step-by-step methods of what to say and do in difficult interactions.
Learn step-by-step techniques that demonstrate practical solutions for difficult interactions with clients, supervisors, supervisees, spouses, etc. Learn how to control anger and emotions, be assertive, and effectively defuse conflict through a variety of approaches that really work. Set healthy boundaries with others and ultimately find your “ConversationPeace.” This workshop will help you:
- Identify the difference between passive, aggressive and assertive communication.
- Understand how to apply assertive language in your everyday communication to effectively ask for what you want and need.
- Learn to be direct and constructive without violating another's rights.
