Unfortunately, every business has its share of difficult people to deal with. Some may be customers, some may be co-workers -- but either case, dealing with them in a way that leads to success is a critical skill. This session will humorously reveal the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn how to stay empowered in the face of negative, reactive, and draining people and laugh while they do it. “Bambi vs. Godzilla” will help you understand negative behavior, and to increase your skill level in dealing with difficult personality types. This session will help you: