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Home > Bambi vs. Godzilla: How to Deal With Difficult People

2018 Annual Conference & Exposition
You will learn who the difficult people are in the workplace, what they do, and what you can do about it.
PowerPoints/Handouts Available

Unfortunately, every business has its share of difficult people to deal with. Some may be customers, some may be co-workers -- but either case, dealing with them in a way that leads to success is a critical skill. This session will humorously reveal the six basic difficult personality styles that are out to drain you and your organization of vital energy. You will learn how to stay empowered in the face of negative, reactive, and draining people and laugh while they do it. “Bambi vs. Godzilla” will help you understand negative behavior, and to increase your skill level in dealing with difficult personality types. This session will help you:

  • Uncover six basic difficult personalities while discovering what they do, why they do it, and what you can do about it.
  • Learn how to not react to reactive people.
  • Develop strategies for empowering your communication style and moving negative behavior toward positive results.
  • Understand how to increase your behavioral repertoire when confronted with a difficult person.
  • Explore how to create an energized culture and climate in your office.
 
Date(s) & Time(s): 
Wednesday, June 20, 2018 - 11:30am to 12:45pm
Presenter: 
Bruce D. Christopher
Psychologist, Speaker & Humorist
Bruce Christopher Seminars
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Psychologist and humorist, Bruce Christopher, is America's foremost "Enter---Trainer" today. He has earned this distinction because of his high-energy style and humorous presentation of his material. He is a licensed psychologist holding degrees in Professional Psychology and Interpersonal Communications. Bruce has Enter-Trained audiences internationally because of his humorous approach to today's hot topics which impact our personal and professional lives. He combines excellent content with loads of laughter and contagious comedy.  He has earned the Certified Speaking Professional designation (CSP), which is the speaking profession's highest merited international measure of professional platform competence.Psychologist and humorist, Bruce Christopher, is America's foremost "Enter---Trainer" today. He has earned this distinction because of his high-energy style and humorous presentation of his material. He is a licensed psychologist holding degrees in Professional Psychology and Interpersonal Communications. Bruce has Enter-Trained audiences internationally because of his humorous approach to today's hot topics which impact our personal and professional lives. He combines excellent content with loads of laughter and contagious comedy.  He has earned the Certified Speaking Professional designation (CSP), which is the speaking profession's highest merited international measure of professional platform competence.

SESSIONS:
Location: 
S100 Ballroom
Amount of Credit: 
1.25
Credit Type: 
•SHRM PDCs
Session Type: 
Mega Session
Competency: 
Relationship Management
Leadership & Navigation
Communication
Intended Audience: 
Mid-Level
View other sessions related to this topic: 
Professional Development

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